How HHC Works

From New London Homeless Hospitality Center Wiki

When you first arrive

  1. Call 211: this sets up a CAN assessment. Calling from personal phone: dial 211; Calling from a shelter phone: 1-800-203-1234
  2. Go to the NL police department. Ask for clearance to use the shelter. Make sure to bring a photo ID. Here are walking directions to the police department.
  3. Show up at HHC front desk between 6 pm and 7:30 pm
  4. Get a locker and a bed for the night at 8pm -- ask the staff at the front desk


  • You will get a place to sleep when you first arrive but after your CAN assessment you might be put on the waitlist because the shelter is almost always full
  • If you have other housing options, be sure to discuss those at your CAN assessment. We may be able to help you.

Getting off the waitlist

  • Must call every day to check in -- 860-439-1573; say you're calling about the waitlist
  • Call after 4 pm to check in/ find out if you've been admitted
  • You will lose your spot on the waitlist if you don't call every day

You're a new guest. What's next?

If you are assigned a bed, there are things you must do to keep it:

  • Be in the shelter by 8 pm
  • Must complete 2 hours of chores per week
  • Must sleep in the shelter at least 5 nights per week
  • Put away income into your Housing Savings account

Housing Savings Account

To be a guest at HHC, you will have to deposit 30% of your total income (or 75% of income from SSI/SSDI) into your personal housing savings account. Putting money into the housing savings account will directly help you with the costs of moving into permanent housing.

Where to get what you need

Front Desk:

  • check in, get sheets and towels, toiletries, advil/ibuprofen, sign up for DSS and Reliance Health bus

Help Center:

  • Mail, resume help, job search/application, use a computer, food stamps, SNAP, Husky (Medicare), bus passes, general help, get a free phone
  • Mail: you can pick up your mail in the help center Monday - Friday: 9 am - 4:30 pm


  • Open between 8:30 am and 1:30 pm every day
  • Sign up at the front desk
  • 1 load per week per person
  • Key and detergent at the front desk


  • Open 6 am - 3:30 pm; 6 pm - 8:30 pm
  • Sign up at the front desk
  • 15-minute time limit

If something doesn't seem fair...

Everyone should be treated fairly and with respect. If you feel that you are being treated unfairly, ask to speak with a supervisor. If you still feel that you're not being treated properly, ask staff for a grievance form. After you file the form, you will have a meeting with our Executive Director or another manager to discuss your concerns. Drop off your grievance form at the help center.

Working with staff

HHC staff are here to help you and are always required to treat you with courtesy and respect. In turn, guests are expected to treat staff professionally and with respect. Screaming, swearing, threatening, berating, intimidating, or subjecting staff to racial/sexual harassment is not allowed.