Grievances

From New London Homeless Hospitality Center Wiki

Our goal is to provide a welcoming and safe place for all our guests and program participants. As part of that effort we want to hear from you if you feel you have been treated unfairly or are not receiving the support that you need. Please follow these steps to help resolve any problem you may have with the way you have been treated.

  1. Talk to the staff member you feel is treating you unfairly. Sometimes issues can be taken care of right away. If you are not comfortable speaking with the staff member or are not satisfied with their response, please go to step 2.
  2. Speak to a supervisor. If the issue relates to shelter, this would be Kate Griffith. For housing program related issues, this would be Ron Steed. Again, if you are uncomfortable speaking to a supervisor or you are not satisfiedd with the result of this conversation, please go to step 3.
  3. Please fill out a formal grievance form and bring it to the Help Center at the daytime hospitality center. You can ask a staff member to help you complete the form. You can also authorize someone else to speak for you if you wish. The Help Center will give you a copy of your grievance.
  4. Once you file your grievance, we will get back to you in no more than 5 business days. If you are not satisfied with our response, you can file an appeal that will go the the Southeast CT Coordinated Access Network (CAN) or the state agency that funds the program you are in.